Return Policy

Return & Refund Policy

30-Day Returns

We want you to be happy with your AuthAura purchase. You may request a return within 30 days of delivery.

To be eligible for a return, your item must be unused, in its original condition and original packaging, and accompanied by proof of purchase.

To start a return, please contact us at henryqu@auth-aura.com with your order number and reason for the return. Please do not send items back without contacting us first.

Handcrafted & Made-to-Order Items

Because many AuthAura pieces are handcrafted, slight variations in color, glaze, texture, shape, and finish are natural characteristics of handmade ceramics and are not considered defects.

Custom, personalized, or made-to-order items may not be eligible for return unless they arrive damaged, defective, or incorrect.

Damaged or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact henryqu@auth-aura.com as soon as possible with your order number and photos of the item and packaging. We will review the issue and provide an appropriate replacement, refund, or other resolution.

Return Shipping

For returns due to a change of mind or other reasons not caused by an error on our part, customers are responsible for return shipping costs. If an item arrives damaged, defective, or incorrect, AuthAura will cover reasonable return shipping costs where a return is required.

Refunds

Once we receive and inspect your return, we will notify you of the outcome. Approved refunds will be issued to your original payment method. Please allow additional processing time for your bank or card issuer to post the refund.

Original shipping charges are non-refundable unless the return is due to an error on our part or the item arrived damaged or defective.

Contact

For any questions regarding returns or refunds, please contact us at henryqu@auth-aura.com.