Shipping policy

SHIPPING POLICY

Shipping Destinations

AuthAura offers international shipping. Available destinations and shipping options are shown at checkout. If your address is not accepted at checkout, please contact support@auth-aura.com before placing an order.

Shipping Rates & Free Shipping

We offer complimentary standard shipping on orders with a merchandise subtotal of US$199 or more after discounts, excluding taxes and shipping charges, to destinations we serve.

For orders with a merchandise subtotal below US$199 after discounts, standard shipping rates are:

• United States: US$19
• Canada: US$25
• United Kingdom and supported destinations in Europe: US$25
• Australia and New Zealand: US$25
• Other supported destinations: calculated at checkout

The shipping charge applicable to your order will be displayed before you complete your purchase. Free shipping does not include customs duties or import taxes that may be payable by the recipient.

Order Processing

In-stock items generally ship within 1–5 calendar days after your order is placed and payment is confirmed.

Made-to-order pieces generally require 15–45 calendar days before dispatch. Please review the relevant product page for any item-specific production time.

Processing and production times are separate from shipping transit times. All time estimates in this policy are expressed in calendar days, including weekends and public holidays.

Estimated Delivery Times

For orders shipping to the United States, standard shipping generally takes 7–15 calendar days after dispatch.

Including processing or production time, estimated total delivery times to the United States are:

• In-stock items: approximately 8–20 calendar days.
• Made-to-order items: approximately 22–60 calendar days, unless a different production time is stated on the product page.

For other destinations, transit times vary by country and shipping service. Please contact support@auth-aura.com for an estimate before ordering if delivery timing is important to you.

These timeframes are estimates, not guaranteed delivery dates. Customs clearance, carrier disruptions, weather, and holidays may cause delays. If your order is delayed beyond the estimated timeframe, please contact us for assistance.

Shipment Tracking

If you need tracking information or help checking your shipment’s progress, please email support@auth-aura.com with your order number.

Customs Duties & Import Taxes

International shipments may be subject to customs duties, import taxes, or clearance fees imposed by the destination country.

These charges are the recipient’s responsibility unless stated otherwise at checkout. Customs processing may also affect delivery times.

Delivery Issues, Missing Packages & Damage

If your order has not arrived within the estimated timeframe, appears to be lost, or is marked as delivered but cannot be found, please contact support@auth-aura.com with your order number. We will investigate with the carrier where appropriate and work with you toward a resolution.

Please inspect your items upon arrival. If an item arrives damaged, defective, or incorrect, contact us as soon as possible with your order number and photos of the item and packaging. Please retain the packaging while we review the issue.

We will provide an appropriate resolution in accordance with our Return & Refund Policy and applicable law:
https://auth-aura.com/pages/return-policy

Shipping Address Changes

Please check your delivery address carefully before completing your order.

If you need to correct an address, email support@auth-aura.com as soon as possible. We may be unable to change the address once an order has shipped. If reshipment is necessary because of an incorrect address, we will explain any additional shipping charges before arranging it.

Contact

For shipping questions or assistance with an order, please contact:

AuthAura Handmade Ceramics
Email: support@auth-aura.com